General Terms and Conditions 

1. The customer has agreed that Batelco shall provide Telephone or ISDN Services or shall install the equipment that the client has purchased from Batelco and maintain it on his own account as per the bills issued by Batelco for such purpose. He has also agreed that he shall not object to the prices for providing the service, installation and replacement of equipment or any other expenses charged by Batelco.

2. Batelco shall not be responsible for the technical faults that lead to full or part discontinuation of Telephone or ISDN Service. However, the customer must notify Batelco of such faults immediately to arrange for the repair, the cost of which shall be fully borne by the customer.

3. The customer undertakes to settle the charges prescribed for Telephone or ISDN Service, telephone calls and ISDN charges. He shall also undertake to pay installation charges and cost of repair of any faults as per the bills issued by Batelco. In case the customer fails to pay any bills due for payment to Batelco during the period specified on the bill, Batelco shall have the right to disconnect the service and other services provided by Batelco to him, without any responsibility on the part of Batelco. The service shall not be returned to the customer until all his liabilities towards Batelco are fully settled.

4. The customer shall be responsible for the cost of any authorized equipment connected by the customer to Batelco network. He shall also be responsible for the cost of repair and maintenance of such equipment.

5. Batelco shall have the right to change the service number of any subscriber as necessitated by work requirements.

6. The customer must facilitate the assignment of any Batelco’s employee when he comes during reasonable times to inspect, maintain and carry out necessary repairs to the service lines. The Customer undertakes to indemnify Batelco against any injury, loss or damage suffered by Batelco or its employees when on the Customer’s premises.

7. Batelco will endeavour to Cease/install the line on the required date. However, this cannot be guaranteed in case of technical problems beyond its control.

8. Any equipment connected to the ISDN line MUST carry the Ministry of Transportation approval. Batelco will not be responsible for any charges caused either directly or indirectly by unapproved equipment.

9. The customer shall be fully liable for charges incurred due to misconfiguration of the router, ISDN modem or any related equipment.

10. If a fault is due to the customer’s equipment, then Batelco shall charge the ISDN customer as per the Batelco standard rates.

11. Batelco shall have the right to withdraw, partially or totally, the ISDN service for technical or other reasons without being responsible for the consequences from this action.

12. Except as expressly provided for in these terms and conditions Batelco shall not in any circumstances be liable for consequential losses, indirect or special damages of any kind arising out of or in any way connected with the performance or failure to perform this agreement.